Legal Information & Grievance Redressal
Who we are, and how to reach us if something goes wrong.
1. Registered legal entity details
Legal entity nameMYTL Adventures Private Limited
Brand nameTourist Leader
Registered officeE306, Magnolia Phase 2, Nagondanahalli, Whitefield, Bangalore, Karnataka 560066, India.
Corporate / business officeNovel Office, 1st Floor, Tower-B, Brigade Tech Park, Pattandur Agrahara, Whitefield, Bengaluru, Karnataka 560066, India.
Customer support emailhelp@touristleader.com
Office phone+91-080-6218-2211
Customer support / WhatsApp+91-88844-19911
Websitewww.touristleader.com
2. Grievance officer
In accordance with applicable Indian consumer protection and e-commerce regulations, Tourist Leader has designated a Grievance Officer to address customer complaints and concerns.
NameAnh Islam
DesignationGrievance Officer
Contact number080-6218-2211
AddressNovel Office, 1st Floor, Tower-B, Brigade Tech Park, Pattandur Agrahara, Whitefield, Bengaluru, Karnataka 560066, India.
3. Complaint resolution process
Customers can submit complaints regarding:
- Flight, hotel and bus bookings
- Booking cancellations and refunds
- Payment-related issues
- Holiday packages and travel services
- Customer support and service concerns
Acknowledgement
Within 48 hours of receiving the complaint.
Resolution
Within one month from the date of receipt, subject to applicable law.
Customers may contact our Grievance Officer using the contact details provided above, or raise a query from the Help Centre. See also our Terms & Conditions, Privacy Policy and Refund Policy.
