Privacy Policy

Tourist Leader is a travel booking platform operating at touristleader.com and in the Tourist Leader mobile app. This policy explains what personal data we collect, why, who we share it with, and the choices you have.

• Account details: your name, email address, phone number and home state.
• Traveller details: the name, date of birth, gender, nationality and passport or other ID number of each passenger you book for. Passport and ID numbers are required by airlines and immigration authorities, not by us.
• Booking details: your itineraries, PNRs, tickets, vouchers, invoices and wallet balance.
• Payment details: handled entirely by our payment gateway. We receive only a payment reference and status — we never see or store your full card number, CVV or UPI PIN.
• Technical details: IP address, device and browser type, and pages visited, collected through Google Tag Manager for analytics.

• To search for, book, issue, change and cancel your travel.
• To send you tickets, vouchers, invoices and trip updates by email and SMS.
• To process payments and refunds and to maintain your wallet.
• To provide customer support and respond to your queries.
• To meet legal and tax obligations, including GST invoicing and record keeping.
• To detect and prevent fraud and misuse of the platform.

We share only what is necessary to deliver the booking you asked for:

• Travel suppliers — airlines, hotels, bus operators, visa, forex, eSIM and insurance providers — and the reservation systems that connect us to them. A ticket cannot be issued without passing on the passenger details they require.
• Our payment gateway, to collect payment and issue refunds.
• Email and SMS providers, to deliver your tickets and trip notifications.
• Government, tax and law-enforcement authorities where we are legally required to do so.

We do not sell your personal data, and we do not share it with advertisers.

Your booking data may be processed outside India, because global reservation systems, airlines and hotels operate internationally. Where that happens, the data transferred is limited to what the supplier needs to hold your reservation.

Booking records, invoices and payment references are retained for as long as tax and accounting law requires, even after you close your account. Everything else — your profile and saved traveller details — is removed or anonymised when you delete your account.

• Access and correct your account and traveller details from your account pages.
• Delete your account at any time, in the app or on the web.
• Withdraw consent for marketing messages by using the unsubscribe link in any email.
• Ask us what data we hold about you, by writing to the address below.

To delete your account and saved personal details, go to Delete my account.

Traffic to and from Tourist Leader is encrypted in transit. Passwords are stored only as salted hashes, never in a readable form. Card data never reaches our servers — it goes directly to our PCI-DSS compliant payment gateway. Access to booking data inside our team is limited to the staff who need it to support you.

Tourist Leader is not intended for use by children under 18. Children can of course be booked as passengers, but the account holder must be an adult.

If we change this policy we will update the date at the top of this page, and tell you in the app or by email when the change is significant.

Questions about your data, or want to exercise any of the rights above? Email help@touristleader.com or call +91-88844-19911. You can also reach us from the Contact page.