Question 1

How do I book a service with Tourist Leader?

Accepted Answer

You can book through our website or by contacting our customer support team. Provide your travel dates, destination, and preferences to get started.

Question 2

Is payment required at the time of booking?

Accepted Answer

Yes, full payment or a partial deposit is required to secure your reservation. The balance must be paid before departure if you choose partial payment. Payment types are categorised for different types of booking and the exact days will be specified during the booking.

Question 3

What confirmation do I receive after booking?

Accepted Answer

You'll receive a booking reference/confirmation number, e-tickets or booking vouchers, and relevant travel documents like hotel slips or itineraries once your booking is complete. Most bookings are confirmed instantly. In certain cases, confirmation may depend on supplier verification and availability.

Question 4

What payment methods do you accept?

Accepted Answer

We accept the following payment methods: UPI; Debit cards; Credit cards; Net banking; EMI options (where applicable); Bank transfers

Question 5

Are EMI options available?

Accepted Answer

Yes. EMI options may be available through participating banks and payment partners, subject to product type, eligibility and promotional offers.

Question 6

How can I cancel my booking?

Accepted Answer

Submit a cancellation request via email, phone, or our online cancellation form. You'll need your booking reference number to complete the process.

Question 7

What is the cancellation policy?

Accepted Answer

The cancellation policy is specific to the product you choose. The exact terms, with days, are visible while you are booking the product.

Question 8

Are some services non-refundable?

Accepted Answer

Yes, discounted airfare, special event tickets, and permits are strictly non-refundable. The exact refund amount, with days, is specified during booking.

Question 9

How long does refund processing take?

Accepted Answer

Refund timelines depend on your payment method: Credit/debit card: 7–14 business days; Bank transfer: 5–10 business days; Online wallets: immediate to 7 calendar days

Question 10

Can I amend my booking after confirmation?

Accepted Answer

Yes, amendments are possible but may incur additional charges depending on the service provider's policy and timing.

Question 11

What types of amendments can I make?

Accepted Answer

You can change travel dates, destination, accommodation type, or transportation options, subject to availability.

Question 12

Are taxes included in the quoted price?

Accepted Answer

Yes, the cost breakdown includes package cost, taxes, and service charges as clearly stated in the quotation.

Question 13

What service charges apply?

Accepted Answer

Service charges vary as per the type of booking and cover booking processing, payment handling, and travel document issuance. These are included in the total price.

Question 14

Do you offer special rates for corporate bookings?

Accepted Answer

Yes, we provide discounted rates and flexible payment terms for corporate clients. Contact our corporate sales team for customised packages.

Question 15

What benefits do corporate bookings include?

Accepted Answer

Corporate clients receive: Priority booking; Flexible cancellation terms; Volume-based discounts; Dedicated support representative

Question 16

Can I select my seat when booking?

Accepted Answer

Yes, seat selection is available for flights, buses, and trains. You can choose during booking or up to 24 hours before departure.

Question 17

Is there a fee for seat selection?

Accepted Answer

Some services offer free seat selection, while others may charge for preferred seats (for example front row or extra legroom).

Question 18

How do I book a flight?

Accepted Answer

You can book domestic and international flights through our website, phone support, WhatsApp, or our travel advisors. We help you compare available options against preferred airlines, fares, seat class, baggage allowances, and schedules before confirming your booking.

Question 19

What details do I need?

Accepted Answer

Provide passenger name(s), travel dates, destination, airline preference, and seat class (economy, business, first).

Question 20

Can I cancel my flight ticket?

Accepted Answer

Yes, but refund amounts depend on the airline's policy and timing. Discounted tickets may be non-refundable. Refund eligibility, cancellation charges, and processing timelines are governed by the airline's policies.

Question 21

Can I change my flight date?

Accepted Answer

Yes, flight date changes are possible with airline approval and may incur change fees plus fare differences depending on airline policies and fare rules.

Question 22

Are taxes included in the quoted price?

Accepted Answer

Yes, the cost breakdown includes package cost, taxes, and service charges.

Question 23

Are offers and discounts available on flight bookings?

Accepted Answer

Yes. We regularly offer special promotional fares and exclusive deals whenever available from airlines, based on special promotions by airlines such as seasonal sales, festive discounts and route-specific offers. We also plan to have special fares for frequent travellers.

Question 24

What do corporate travellers get on flights?

Accepted Answer

Corporate travellers may receive: Special negotiated fares (where available); Dedicated booking assistance; Group booking support; Travel management solutions; Consolidated travel reports and invoices

Question 25

How do I apply the credit card discount?

Accepted Answer

Enter the coupon code (for example ICICIEMI or IXRBLEMI) before payment with your eligible credit card. The discount is instantly applied for either full payment or EMI options as selected by the traveller.

Question 26

Can I select my flight seat?

Accepted Answer

Yes, seat selection is available during booking or up to 24 hours before departure.

Question 27

Is there a fee for seat selection?

Accepted Answer

Some seats are free, while preferred seats (front row, extra legroom, window, and aisle) may have additional charges.

Question 28

How can I make my hotel booking?

Accepted Answer

Select your place of stay, enter check-in/check-out dates, number of guests, room type, and special requests. Payment secures your reservation.

Question 29

What types of hotels can I book?

Accepted Answer

We offer budget hotels, premium hotels, resorts, serviced apartments, villas, and luxury accommodation across India and internationally. Hourly stays can be included as special requests for some properties.

Question 30

Can I cancel my hotel booking?

Accepted Answer

Yes, most hotels allow free cancellation up to 24–48 hours before check-in. Some hotels may charge a cancellation fee, while some may have non-refundable rates.

Question 31

Can I change my hotel dates?

Accepted Answer

Yes, date changes are possible if the hotel has availability. Additional charges may apply for amendments or extensions.

Question 32

Can I modify or cancel my hotel booking?

Accepted Answer

Yes, subject to the hotel's cancellation and amendment policies. Certain promotional or non-refundable rates may not permit modifications.

Question 33

Can I request early check-in or late check-out?

Accepted Answer

Requests can be submitted to the hotel but remain subject to availability and hotel approval.

Question 34

Are taxes included in hotel pricing?

Accepted Answer

Yes, hotel pricing includes room rate, taxes, and service charges. Meals, parking, special requests and amenities may be additional. Any local taxes or resort fees, if applicable, are communicated during booking.

Question 35

Do you offer corporate hotel rates?

Accepted Answer

Yes. Special rates may be available for corporate travellers, long stays, conference groups, and business events.

Question 36

How do I book a bus ticket?

Accepted Answer

Select your route, date, seat type (regular, semi-luxury, luxury) and number of seats. Fill in the details requested on the booking page, then make the payment to confirm your ticket.

Question 37

Can I cancel my bus ticket?

Accepted Answer

Yes, cancellation is allowed with refunds based on timing. Last-minute cancellations may not be refunded.

Question 38

Can I select my bus seat?

Accepted Answer

Yes, choose your seat during booking from the available seat layout. Preferred seats may have additional charges.

Question 39

Can I track my bus in real time?

Accepted Answer

Many operators now provide real-time bus tracking and live vehicle location updates before departure and during the journey. Some bus operators send a tracking link to monitor your bus's live location, estimated arrival time, and route updates.

Question 40

Are taxes included in the ticket price?

Accepted Answer

Yes. Applicable taxes are generally included in the displayed fare.

Question 41

How do I book a cab?

Accepted Answer

Provide pickup location, destination, date and time, cab type (sedan, SUV, luxury), and any special requirements.

Question 42

What cab services do you provide?

Accepted Answer

We arrange airport transfers, local city travel, outstation trips, sightseeing tours, corporate transportation, and customised chauffeur-driven vehicles.

Question 43

Can I cancel my cab booking?

Accepted Answer

Yes, free cancellation is generally available up to 1 hour before pickup. Later cancellations may incur fees.

Question 44

Can I change my cab pickup time?

Accepted Answer

Yes, time changes are possible subject to availability. Contact support for adjustments and amendment fees.

Question 45

Can I track my cab in real time?

Accepted Answer

Yes. Real-time cab tracking shows live location, driver details, estimated arrival time, and route navigation. Tracking features include: Live GPS location of your cab; Driver name, contact, and vehicle number; Estimated time of arrival (ETA); Route map with turn-by-turn navigation

Question 46

What happens if my flight is delayed in the case of airport cabs?

Accepted Answer

Our team coordinates with transport providers wherever possible to minimise inconvenience. Additional waiting charges may apply as per provider policies.

Question 47

How do I book a train ticket?

Accepted Answer

Enter journey details (source, destination, and date), passenger information, and class (general, sleeper, AC). Payment confirms your ticket.

Question 48

Can you help with train ticket bookings?

Accepted Answer

Yes. We assist with train ticket bookings and options for alternative trains, subject to railway availability and applicable railway regulations.

Question 49

What happens if a train ticket is waitlisted?

Accepted Answer

Ticket confirmation depends purely on railway allocation and cancellations. Status can be checked through official railway systems.

Question 50

Can I cancel a train ticket?

Accepted Answer

Yes, cancellation is allowed with refunds based on Indian Railways policy and timing. Cancellation and refund policies are governed by railway authorities and applicable service rules.

Question 51

Can I select my train seat or coach?

Accepted Answer

Yes, seat/coach selection is available during booking for most classes. However, seat allocation is strictly as per railway policy.

Question 52

Are railway taxes included in the fare?

Accepted Answer

Yes. Applicable railway charges (convenience fee, platform fee and so on) are included in the displayed fare.

Question 53

How do I apply for a visa?

Accepted Answer

Submit your application via our website with the required documents (passport, photos, itinerary). Our team guides you through the process.

Question 54

What visa assistance does Tourist Leader provide?

Accepted Answer

We provide end-to-end visa guidance including: Documentation support; Application review; Appointment scheduling assistance; Submission guidance; Status tracking support; Travel documentation verification

Question 55

Can I cancel a visa application?

Accepted Answer

Visa applications are generally non-cancellable once submitted. Refunds depend on the embassy's policy.

Question 56

Are visa fees refundable?

Accepted Answer

Generally, embassy and visa processing fees are non-refundable once the application has been submitted.

Question 57

Can I amend visa application details?

Accepted Answer

Minor amendments are possible before submission. Major changes may require a new application.

Question 58

What's included in visa processing fees?

Accepted Answer

Fees include application processing, document verification, and service charges. Embassy fees are separate.

Question 59

How long does visa processing take?

Accepted Answer

Processing times vary by country, season, application category, and embassy workload.

Question 60

Can you guarantee visa approval?

Accepted Answer

No. Visa approval is solely at the discretion of the respective embassy, consulate, or immigration authority.

Question 61

How is Tourist Leader different from other visa agents?

Accepted Answer

Our approach is based on transparency and professional guidance: No false promises or unrealistic guarantees; Accurate documentation review; Timely status updates; Personalised assistance; Honest assessment of application readiness; End-to-end customer support

Question 62

How do I purchase travel insurance?

Accepted Answer

Select your coverage type (basic, standard, or premium), enter travel details, and complete payment. Coverage starts immediately.

Question 63

What does travel insurance cover?

Accepted Answer

Coverage includes medical emergencies, trip cancellation, lost baggage, flight delays, emergency evacuation, and personal liability. Specific terms vary by policy.

Question 64

Can insurance be added after booking?

Accepted Answer

In most cases, yes. However, purchasing insurance at the time of booking is recommended for maximum coverage benefits.

Frequently asked questions

Booking

Payment

Cancellation

Amendments

Taxes & service charges

Corporate bookings

Seat selection

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